Privacy Policy

Your privacy is our top priority. Learn how we collect, use, and protect your data.

Effective Date: January 2025

At Zypher AI Limited ("Zypher," "we," "our," "us"), your privacy is our top priority. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable privacy laws, including UK GDPR, EU GDPR, CCPA, and other global privacy frameworks.

By using Zypher AI's services, you consent to this Privacy Policy.

1. Who We Are

Zypher AI Limited is a UK-registered company. We provide AI-powered software to automate and enhance social media content creation, posting, engagement, and analytics.

Company: Zypher AI Limited
Company No.: 16708043
Address: 124 City Road, London, EC1V 2NX
📧 Contact us: [email protected]

2. Information We Collect

We collect the following types of data:

a) Account Information

  • Name, email, phone number
  • Business name and billing address
  • Login credentials (encrypted)

b) Payment Information

Payment details are processed securely by Stripe or other PCI-compliant providers. We do not store full card details.

c) Content Data

  • Posts, images, videos, and captions you upload or create through Zypher
  • AI-generated content created for your brand

d) Usage Data

  • Pages visited, features used, session data, and analytics
  • Device information (IP address, browser type, operating system)

e) Platform Data

  • Data accessed from connected platforms (e.g., Instagram, X, LinkedIn, Facebook) with your permission
  • This may include follower counts, engagement metrics, and page insights

f) Cookies & Tracking

We use cookies and similar technologies to personalise your experience and improve performance.

3. How We Use Your Data

We process your data for the following purposes:

  • To provide, maintain, and improve our services
  • To personalise user experience and AI recommendations
  • To process transactions and manage subscriptions
  • To provide customer support and respond to inquiries
  • To analyse usage trends for feature development
  • To comply with legal obligations and prevent fraud

We will never sell your personal data to third parties.

4. Legal Bases for Processing (GDPR)

We process data under these legal bases:

  • Contractual necessity: To deliver services you've signed up for.
  • Consent: When connecting your social media platforms.
  • Legitimate interests: To improve features and secure our services.
  • Legal obligation: Where required by law or regulation.

5. Data Sharing & Third Parties

We may share limited data with:

  • Payment processors: Stripe, PayPal (for billing and transactions)
  • Cloud providers: AWS, Google Cloud, or similar for hosting services
  • Analytics providers: To understand product performance
  • Social media platforms: As necessary for integrations
  • Legal authorities: If required to comply with law or prevent fraud

All third parties are required to maintain GDPR/CCPA compliance.

6. Data Retention

We retain data only as long as necessary:

  • Account data: Kept while your account is active.
  • Content data: Retained for 12 months after cancellation, unless deleted sooner.
  • Billing records: Retained for 6 years for tax/legal obligations.

7. Your Rights (GDPR & CCPA)

You have the following rights:

  • Access: Request a copy of your data.
  • Correction: Request correction of inaccurate data.
  • Erasure: Request deletion of your data ("Right to be Forgotten").
  • Portability: Request your data in a portable format.
  • Restriction: Limit processing in certain cases.
  • Opt-out (CCPA): Opt out of the sale or sharing of personal data (we don't sell your data).

📩 To exercise these rights, email: [email protected]

8. International Data Transfers

Data may be transferred outside the UK/EU to service providers in countries with adequate protections (e.g., US providers under Standard Contractual Clauses).

9. Security

We use industry-standard security measures to protect data, including:

  • Encrypted storage
  • Secure servers
  • Role-based access controls
  • Regular security audits

However, no online service is completely secure, and you use Zypher at your own risk.

10. Children's Privacy

Zypher is not directed to children under 13 (or 16 in the EU). We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy from time to time. The updated version will be posted here with a revised "Effective Date."

12. Contact

Questions or concerns?
Zypher AI Limited
124 City Road, London, EC1V 2NX
📧 [email protected]